SHIPPING AND REFUNDS
International Shipping
Belgium, Croatia, Denmark, France, Germany, Greece, Guernsey, Italy, Isle of Wight, Republic of Ireland, Isle of Man, Jersey, Latvia, Lithuania, Netherlands, Portugal, Spain, Sweden, Switzerland
If you country is not listed, please contact info@hollywoodnailssupply.co.uk.
Customs & Taxes
Your order is dispatched with Delivery Duties Unpaid.
All orders are shipped from our Warehouse on a DDU (delivery duty unpaid) basis and may be liable for custom duties and local taxes.
Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you.
Failure to Pay Duties and Taxes
If you fail to pay for your order to be released for delivery, your order will be returned back to us.
You will be liable for the charges for the return back to our warehouse.
This will be automatically deducted from your order amount to be returned.
Deliveries made can be sent to any address provided that the address of which the payment card is registered is provided on your order. The delivery of all items will be required to be signed for, excluding items which are small and thus can be posted through your letterbox. Ensure that you keep the receipt that comes with your order in case you want to return or refund the product(s).
Whilst adding products to the Shopping Basket, an appropriate delivery charge will be automatically added, and you will always be able to see this charge before placing your order.
Delivery timescales depend on product and delivery slots availability and thus can vary. Items of a small size (which can be posted through your letter box) may be delivered using Royal Mail. Orders that require next working day delivery must be placed before 2pm.
Most of our orders are dispatched the same working day if placed before 2pm. From time to time, there may be stock shortages due. At checkout, each order has 2 options regarding the handling of orders in the event of an out of stock item. If selected at checkout, the order will be still dispatched minus out of stock items which are refunded. If not selected at checkout, we will contact the customer to decide on whether to refund item out of stock and dispatch remainder of order.
The delivery of orders will be between the hours of 8am and 4pm. Although we work to keep to any delivery dates set, we shall not be held liable (whether directly or indirectly) of any costs, loses or damages incurred by the customer or any other person(s) or companies occurring from the estimated delivery time not being met. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
If customers miss the delivery, the deliver will be attempted two more times on the following consecutive working days. If customers repeated miss the following two deliveries, the order will be sent back to us and therefore customers shall have to repay for the delivery costs.
Orders are only accepted once the goods have been delivered. Processing of payment and the acknowledgement of the order does not constitute a legally binding contract.
Postage
For every order placed, there will only ever be one delivery charge. Things taken into account when the postage is calculated is VAT, weight of product, and amount of products and chosen delivery service.
Force Majeure
We shall not be held liable (whether directly or indirectly) of any costs, loses or damages incurred by the customer or any other person(s) or companies occurring from damage or defect to goods that are caused by circumstances or events beyond its reasonable control.
Returns & Refunds
If customers need to return a product(s) purchased from Hollywood Nails Supply, please contact us through e-mail (Hollywoodnailssupply@hotmail.com) or telephone (02076399251) within 10 days and we will arrange a refund for any money that you have paid us for the product(s). We will only accept the returned goods under the conditions that the products have been unopened and thus unused, in addition to providing the original receipt of purchase. Customers who are returning goods must pay for the return postage (using Royal Mail Recorded Delivery).
If customers need to refund or exchange a product(s) due to being faulty or incorrect, please contact us through e-mail (Hollywoodnailssupply@hotmail.com) or telephone (02076399251) within 14 days and we will arrange a refund for any money that you have paid us for the product(s), or a replacement. We will only accept the refunded goods under the conditions that the products are either faulty or incorrect (products that you did not order). Original receipt of purchase will have to be provided. Items to be refunded or exchanged should be
sent back to us via Royal Mail First Class (recorded), and we will refund you for your postage costs if you include proof of postage from the Royal Mail.
Please post returns to the following address:
Hollywood Nails Supply
29A Peckham High Street,
London,
United Kingdom
SE15 5EB
Please note that gel polishes and polishes cannot be refunded unless the product is damaged or defective. Any refunds on these items will need to be authorised before sending back. Please contact info@hollywoodnailssupply.co.uk for refund requests quoting original order number.
Please note that we will not be held liable (whether directly or indirectly) of any costs, loses or damages incurred by the customer or any other person(s) or companies occurring from the returned items until they have reached us. As a result, we suggest that customers use a secure method of delivery, preferably one that requires a signature.
This returns policy will in no way not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Hollywood Nails Supply website, or by phoning us on 020 7639 9251.
All orders taken before 2pm will be processed and sent for delivery by 5pm the same day*.
*On some occasions, there may be products out of stock or products that need extra time to retrieve from our warehouse. On these occasions, we will attempt to contact you by phone AND/OR email.
Privacy Policy:
Hollywood Nails Supply respects customer’s privacy and thus we are committed to protect the personal information of which you decide to share with us. The following statement will describe how we collect your personal information and use that information that was collected through our communications with the customer.
We will endeavour to guarantee that any personal information that is shared with us will always be held, used and processed in accordance with our legal obligations.
As we are conscious of our roles as a “data controllers”, we will endeavour to abide by the principles of data protection shown in the 1995 EU Directive on Data Protection and appropriate national implementing legislation.
We shall endeavour to ensure that the personal information we obtain and use will always be held, used, transferred and otherwise processed in accordance with our legal obligations. We will only your personal information that is collected lawfully in accordance to the Data Protection Act.
Data Collection:
There are various ways that we collect information from you including:
* When an order is placed, we will ask for personal information to us such as: your name, contact details, address, e-mail and credit card or bank details.
* Your name and e-mail may be given to us if you e-mail us an enquiry
When your information is collected in either ways described, you hand us over the rights to use your personal information accordingly.
The personal information that you provide to us will be used for the following purposes:
* To process enquires
* To process your orders
* To conduct market research
* To provide you with information, products and promotions that may interest you
Disclosing your personal information:
We may opt to disclose your personal information to business, companies and individuals who work on behalf of Hollywood Nails Supply. These people(s) perform business related functions and services for us, this may include analysing data and providing other support services. Please be assured that your personal data will be kept secure and will only be processed in accordance to our instructions.
Your personal information may also be disclosed if, in our opinion, the law requires it.
Retention of data:
We have the right to retain your personal information, for as long as necessary for the purposes of which it was collected, whether it be to process an order, to answer an enquiry, conduct our legitimate business actions or where otherwise needed by law.
Cookies and tracking:
We use a tracking device called “cookies” to personalise your visit in addition to enhancing your experience. The cookies will personalise your pages with items that may of be of interest to you based on your last visit. Personal information about customers will not be collected through the cookies. If you do not wish for cookies to be in use whilst browsing our website, adjust your Internet settings to not accept the cookies.
Contact us:
If customers have any queries concerning this policy, whether it be to update or remove your personal details or general questions, please do not hesitate to contact us. All our contact details are available on the “Contact Us” page.